Privacy policy
Last modified: November 03, 2025
1. Introduction
Trusted Services (“we”, “our”, “us”) operates the website https://www.trusted-services.co.uk (“the Site”), a platform connecting users with professional service providers (“Professionals”) such as handymen, electricians, plumbers, and cleaners.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our Site or Services, you agree to the terms of this Privacy Policy.
2. Information we collect
We may collect and process the following types of information:
Personal Information You Provide
Name, email address, phone number, postcode, and other contact details when you register, contact us, or request a service.
Information submitted through forms or messages sent to Professionals.
Usage & Technical Information
IP address, browser type, operating system, access times, and pages visited.
Device information (hardware model, OS version, unique identifiers).
Cookies and tracking technologies (see Section 4).
Professional Account Data (for Service Providers)
Business name, qualifications, services offered, location, and other details submitted for listing purposes.
3. How we use your information
We use your information for the following purposes:
To operate, maintain, and improve the Site and Services.
To connect customers with suitable Professionals.
To communicate with you regarding your account, inquiries, or service requests.
To send service-related updates or promotional messages (with your consent).
To ensure compliance with applicable laws and prevent fraud or misuse.
To analyse usage trends and improve platform performance.
We do not sell or rent personal data to third parties.
4. Cookies and tracking
Our Site uses cookies and similar technologies to enhance your experience.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect functionality.
5. Sharing of information
We may share your information with:
Professionals: to fulfil your service requests.
Third-party processors: such as hosting providers, analytics tools, or marketing platforms that assist us in operating the Site.
Legal authorities: if required to comply with applicable laws, regulations, or legal processes.
All third-party service providers are required to comply with data protection regulations and process data securely.
6. Data retention
We retain personal information only as long as necessary to fulfil the purposes for which it was collected or as required by law.
7. Security
We implement appropriate technical and organisational measures to protect your personal information.
However, no online system can be completely secure, and we cannot guarantee absolute security of data transmitted over the internet.
8. Your rights
Under UK GDPR, you have the following rights:
Access to your data.
Correction of inaccurate data.
Erasure (“right to be forgotten”).
Restriction of processing.
Data portability.
Objection to processing.
You may exercise these rights by contacting us at support@trusted-services.co.uk.
9. External links
Our Site may contain links to external websites. We are not responsible for their content, security, or privacy practices. We recommend reviewing their privacy policies before sharing any information.
10. Changes to this policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with the updated effective date.
11. Contact us
If you have questions or concerns about this Privacy Policy or your personal data, contact us at: support@trusted-services.co.uk