Privacy policy
Last modified: 22 October 2026
1. Introduction
Trusted Services is a trading name of USI Consulting Ltd, a company registered in England and Wales (company number 12156189), whose registered office is at 8 Cortayne Court, Popes Avenue, Twickenham, TW2 5TJ. USI Consulting Ltd (“we”, “our”, “us”) is the controller of your personal data and operates the website https://www.trusted-services.co.uk (“the Site”), a platform connecting users with professional service providers (“Professionals”) such as handymen, electricians, plumbers, and cleaners.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
If you have any questions about this policy or your personal data, please contact us through our contact page.
By using our Site or Services, you agree to the terms of this Privacy Policy.
2. Information we collect
We may collect and process the following types of information:
Personal Information You Provide
Name, email address, phone number, postcode, and other contact details when you register, contact us, or request a service.
Information submitted through forms or messages sent to Professionals.
Usage & Technical Information
IP address, browser type, operating system, access times, and pages visited.
Device information (hardware model, OS version, unique identifiers).
Cookies and tracking technologies (see Section 4).
Professional Account Data (for Service Providers)
Business name, qualifications, services offered, location, and other details submitted for listing purposes.
3. How we use your information
We use your information for the following purposes:
To operate, maintain, and improve the Site and Services.
To connect customers with suitable Professionals.
To communicate with you regarding your account, inquiries, or service requests.
To send service-related updates or promotional messages (with your consent).
To ensure compliance with applicable laws and prevent fraud or misuse.
To analyse usage trends and improve platform performance.
We do not sell or rent personal data to third parties.
4. Cookies and tracking
We use cookies and similar technologies on the Site. Strictly necessary cookies are always active because the Site cannot work without them.
Analytics cookies (Google Analytics 4, added through Google Site Kit) are only set if you click “Accept” or turn on statistics under “View preferences”. Until you do, Google Analytics runs in a restricted, cookieless mode (Google Consent Mode) and stores nothing on your device.
You can change or withdraw your choice at any time using the “Manage consent” tab on the Site. Full details of each cookie are in our Cookie Policy (UK).
5. Sharing of information
We may share your information with:
The tradesperson for your area: when you submit a request, we pass your name, contact details, postcode and job description to the one tradesperson listed for that service and area, so they can contact you. We do not send your request to several tradespeople, and we never sell it. The tradesperson is an independent business and is responsible for how they use your details to quote for and carry out the work.
Third-party processors: such as hosting providers, analytics tools, or marketing platforms that assist us in operating the Site.
Legal authorities: if required to comply with applicable laws, regulations, or legal processes.
All third-party service providers are required to comply with data protection regulations and process data securely.
6. Data retention
We keep personal data only for as long as we need it:
Customer requests: 24 months from your last contact with us, then deleted or anonymised.
Tradesperson applications that do not go ahead: 12 months.
Tradesperson account and listing data: while the listing is active and for up to 6 years after it ends, to meet our accounting and tax obligations.
Analytics data: in line with our Google Analytics retention settings – event-level data for 2 months and user-level data for up to 14 months.
You can ask us to delete your data earlier at any time (see Section 8).
7. Security
We implement appropriate technical and organisational measures to protect your personal information.
However, no online system can be completely secure, and we cannot guarantee absolute security of data transmitted over the internet.
8. Your rights
Under UK GDPR, you have the following rights:
Access to your data.
Correction of inaccurate data.
Erasure (“right to be forgotten”).
Restriction of processing.
Data portability.
Objection to processing.
You may exercise these rights by contacting us at support@trusted-services.co.uk.
9. External links
Our Site may contain links to external websites. We are not responsible for their content, security, or privacy practices. We recommend reviewing their privacy policies before sharing any information.
10. Changes to this policy
We may update this Privacy Policy periodically. The revised version will be posted on this page with the updated effective date.
11. Contact us
If you have questions or concerns about this Privacy Policy or your personal data, contact us at: support@trusted-services.co.uk